Staged Delivery Process

Our Staged Delivery Process:
Stage 1:
Preliminary activities, which may include defining the “AS IS” process map.

  • Define Desired Outcomes, then Case for Action, Readiness, Scope and Scale.

  • Identify Prime candidates for design, ownership & working teams.

Stage 2:
Workshops with significant Process Council participation along with key team players.

  • Identify significant Stakeholders with their desired outcomes.

  • Identify & verify their needs - remove pain, add delight.

  • Identify today’s values, beliefs & norms and specify the desired end state.

  • Identify & verify measurements for stakeholder need satisfaction.

Stage 3:
Detailed working team workshop effort, plus process feedback adjustments.

  • Identify products & services that will satisfy the needs.

  • Brainstorm opportunities for improvement (prototype in parallel).

  • Identify processes that will deliver the products & services.

  • Process Council presentation & feedback.

Stage 4:
Details team with stakeholder representation. Teams to define their estimated deliverable schedules.

  • Design Processes, Products & Services in detail.

  • Identify & verify metrics to keep process under control.

  • Define IT systems, jobs, organizations, rewards & recognition, & values.

  • Design infrastructure to implement process.

  • Refine processes based on Simulation Lab results.

Stage 5:
Deployment teams define schedule.

  • Create Implementation Plans, including Pilot Sites.

Stage 6:
As necessary

  • Process Council Project Management reviews.

Stage 7:
Deployment teams define time frames

  • Execute Implementation Plan, Pilots and Lessons Learned.

Stage 8:
With lots of Communication

  • Party Time - Rewards & Recognition for demonstrated Desired behaviours.

Process Design - Project Management
Request for Proposal

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